SUPPORT
We are here to support you. Please review FAQs for top support issues. If you can’t find an answer there, please create a support ticket and our engineers will contact you right away. You will need your Product Name, Firmware Versions, API Version, Operating System, Application Software and a Description of the Request/Problem.
Find information regarding current or past Technical Service Bulletins to assist in troubleshooting GRT Products.
FREQUENTLY ASKED QUESTIONS
SUBMIT A TECHNICAL SUPPORT REQUEST
Issue: Windows 7 and 10 driver compatibility
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Gravity cards
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Matrix cards
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Velocity cards
Answer: Contact Great River for latest driver install package to support Win7/10
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Issue: Driver signing issue
Answer: Refer to Matrix-DriverSigning-TN016M
Issue: Computer does not see my card (Matrix, but others might apply)
Answer: Refer to Matrix-TroubleshootingGuide-TN015M
We are here to support you. Please review FAQs for top support issues. If you can’t find an answer there, please create a technical support ticket and our engineers will contact you right away. You will need your Product Name, Firmware Versions, API Version, Operating System, Application Software and a Description of the Request/Problem.
